Welcome to Medryl Healthcare Services (OPC) Pvt. Ltd. (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, website, or interact with us. By accessing our services, you agree to the terms of this policy.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (email, phone, address), date of birth, gender, and government-issued ID.
• Health Information: Medical history, diagnostic reports, treatment records, prescriptions, and insurance details.
• Technical Data: IP address, browser type, device information, and cookies when you use our website or app.
• Payment Information: Billing details, credit/debit card information (processed securely via third-party payment gateways).

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2. How We Use Your Information

Your data is used for:

• Providing healthcare services, diagnoses, and treatment plans.
• Processing payments and insurance claims.
• Communicating appointment reminders, test results, or health updates.
• Improving our services, website functionality, and user experience.
• Complying with legal obligations (e.g., court orders, public health mandates).

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3. Data Sharing and Disclosure

We may share your information only under these circumstances:

• With your explicit consent (e.g., sharing records with specialists).
• With healthcare providers, labs, or pharmacies involved in your care.
• To comply with legal requirements or respond to lawful authorities.
• With trusted third-party service providers (e.g., IT support, payment processors) bound by confidentiality agreements.

We never sell your personal or health data.

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4. Data Security

We implement robust measures to protect your information:

• Encryption of sensitive data during transmission and storage.
• Restricted access to authorized personnel only.
• Regular security audits and updates to our systems.

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5. Your Rights

You have the right to:

• Access, review, or request a copy of your medical records.
• Correct inaccuracies in your information.
• Withdraw consent for data processing (subject to legal limitations).
• Request deletion of data, where permissible by law.

To exercise these rights, contact us at [insert email/phone].

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6. Cookies and Tracking

Our website may use cookies to enhance user experience. You can adjust browser settings to disable cookies, but this may affect site functionality.

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7. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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8. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services implies acceptance of the updated terms.

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9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:
Medryl Healthcare Services (OPC) Pvt. Ltd.
Unit No 06, Lower Ground Floor, Ajnara Orchid, Raj Nagar Extention, Ghaziabad (U.P.) – 201017, India Email: info@medryl.co.in
Phone: +919871390016

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10. Governing Law

This policy is governed by the laws of India, including the Information Technology Act, 2000, and any applicable data protection regulations.