Welcome to Medryl Healthcare Services (OPC) Pvt. Ltd. (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, mobile applications, healthcare services, and products (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Acceptance of Terms

By using our Services, you confirm that:

• You are at least 18 years old or have legal guardian consent.

• You agree to abide by these Terms, our Privacy Policy, and other applicable policies.

• You provide accurate and complete information during registration or service use.

2. Services Overview

• Healthcare Services: We provide medical consultations, diagnostic tests, treatment plans, and related healthcare support.

• Products: Sale of medical devices, OTC products, and wellness items (subject to availability).

• Platform Access: Use of our website/app for booking, payments, and accessing health records.

Note: Our Services do not replace emergency medical care. In case of emergencies, contact local emergency services immediately.

3. User Responsibilities

You agree to:

• Provide truthful, current, and complete information.

• Not share your account credentials or misuse others’ accounts.

• Use the Services only for lawful purposes and not engage in:

  • Unauthorized access to systems/records.

  • Distribution of harmful software (e.g., viruses).

  • Posting abusive, fraudulent, or defamatory content.

4. Account Registration

• You must create an account to access certain Services.

• You are responsible for maintaining account security and notifying us of unauthorized access.

• We reserve the right to suspend/terminate accounts for violations of these Terms.

5. Payments

• Fees for consultations, tests, or products will be displayed during checkout.

• Payment methods include credit/debit cards, net banking, UPI, or other approved options.

• Disputes must be reported within [7 days] of transaction. We reserve the right to resolve billing issues at our discretion.

6. Intellectual Property

• All content (logos, text, graphics, software) on our platform is owned by or licensed to us.

• You may not reproduce, modify, or distribute our content without prior written consent.

7. Medical Disclaimers

• No Guarantee of Outcomes: Our Services aim to support your health but do not guarantee specific medical results.

• Professional Judgment: Healthcare providers’ advice is based on their professional expertise but may not account for all individual factors.

• Third-Party Services: We are not liable for services/products provided by external labs, pharmacies, or partners.

8. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages (e.g., data loss, business interruption).

• Errors or omissions in Service delivery or content.

• Misuse of Services by users or third parties.

9. Termination

We may terminate or restrict your access to Services without notice for violations of these Terms or fraudulent activity.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.

• Disputes will first be resolved through mediation in [Insert City/State]. If unresolved, they will proceed to binding arbitration or court proceedings.

11. Amendments

We may update these Terms periodically. Continued use after changes constitutes acceptance. Check the “Last Updated” date at the top of this page.

12. Contact Us

For questions or concerns about these Terms:
Medryl Healthcare Services (OPC) Pvt. Ltd.
Unit No 06, Lower Ground Floor, Ajnara Orchid, Raj Nagar Extention, Ghaziabad (U.P.) – 201017, India
Email: info@medryl.co.in
Phone: +919871390016

Disclaimer: This template is for general guidance. Consult legal counsel to ensure compliance with Indian healthcare regulations (e.g., Clinical Establishments Act, 2010) and digital laws.