At Medryl Healthcare Services (OPC) Pvt. Ltd. (“we,” “us,” or “our”), we strive to ensure your satisfaction with our healthcare services and products. This Return Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our platform or services availed from us. Please read this policy carefully before making a purchase or using our services.

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1. Scope of This Policy

This policy applies to:

• Medical Products: Devices, equipment, over-the-counter (OTC) items, or other physical goods sold by us.
• Services: Diagnostic tests, consultations, or other healthcare services booked through our platform.

Note: Prescription medications, personalized medical devices, or perishable items (e.g., vaccines) may have specific return restrictions due to safety and regulatory requirements.

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2. Returns & Refunds for Products

a. Eligibility

• Products must be returned within [7/14/30] days of delivery.
• Items must be unused, unopened, and in their original packaging with tags/labels intact.
• Proof of purchase (invoice/order number) is mandatory.

b. Non-Returnable Items

• Prescription medications (unless defective or incorrectly dispensed).
• Personalized/customized medical equipment.
• Opened hygiene-related products (e.g., masks, gloves).

c. Refund Process

• Initiate a return request by contacting our support team at [insert email/phone] with your order details.
• Upon approval, return the product to the address provided.
• Refunds will be processed to your original payment method within [5-10 business days] after receiving and inspecting the item.
• Shipping costs for returns are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

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3. Services

Healthcare services (e.g., consultations, diagnostic tests) are non-refundable once rendered, except in the following cases:

• Cancellation of an appointment at least [24/48 hours] in advance.
• Service not delivered as described (e.g., test results delayed beyond promised timelines).
• Technical errors on our platform preventing service access.

*Refunds for eligible service cancellations will be processed within [7-14 business days].

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4. Defective or Damaged Products

If you receive a damaged, defective, or incorrect product:

• Notify us within [48 hours] of delivery.
• Provide photographic/video evidence of the issue.
• We will arrange a free replacement or full refund at no additional cost.

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5. Exchanges

We offer exchanges for products in case of:

• Size/color discrepancies (if applicable).
• Defects covered under warranty. Contact our team to initiate an exchange request.

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6. How to Initiate a Return/Refund

1. Email us at info@medryl.co.in or call 9871390016.
2. Provide your order number, product/service details, and reason for return.
3. Follow the instructions provided by our support team.

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7. Governing Law

This policy complies with the Consumer Protection Act, 2019, and other applicable laws in India. Disputes will be subject to the jurisdiction of courts in [insert city/state].

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8. Contact Us

For questions or assistance with returns, refunds, or exchanges:
Medryl Healthcare Services (OPC) Pvt. Ltd.
Unit No 06, Lower Ground Floor, Ajnara Orchid, Raj Nagar Extention, Ghaziabad (U.P.) – 201017, India
Email: info@medryl.co.in
Phone: +919871390016

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Note: This policy is subject to change. Review updates periodically on our website. For complex cases, we reserve the right to assess returns on a case-by-case basis.